Booking Conditions & Cancellation Policy
Please read carefully the booking rules below. Each booking, after its confirmation, has the value of a contract in accordance with current Italian legislation. The contract is binding for those making the booking and for all other persons mentioned in the same, minors included.
It is possible to send a request for availability and wait for our response. Alternatively, you can book online by following the instructions available on our website www.viadelfaro.it
Following the request, you will receive an offer (non-binding). The booking is to be considered confirmed only after our written communication showing the total price of the stay and after the payment of the deposit, to be made within 3 days by our confirmation. If the payment is not made within the requested time, the booking is to be understood as null.
The reservation becomes binding for Via del Faro only upon receipt of a copy of the payment receipt of the deposit or of the credit card details on which to make the authorized withdrawal. Send a copy of the payment by e-mail (email@example.com)
At which point Via del Faro will undertake to send the client a confirmation e-mail or a summary voucher to be shown at the time of check-in. Confirmation of booking implies acceptance of our cancellation and deposit terms. We kindly ask you to check the accuracy of the aforementioned confirmation data and to inform us of any anomaly as soon as possible. The communication must be received no later than 4 days from receipt of the same. After this deadline we decline any responsibility for any inaccuracies.
Upon arrival it is mandatory to present a document of identification for each person. To make changes to the booking you need to contact the reception staff, who will do everything possible to meet the request. In the case of a booking change to a period for which the price is higher than the amount paid, the customer is required to pay the difference.
During the High Season period from 15th July to 2nd September 2019, only stays of minimum 7 days will be considered.
It is required to pay a deposit (excluding tourist tax and optional services) no later than 3 days from the date of confirmation of booking. In case of failure to receive the deposit within the indicated dates, the booking is void.
The same applies to the balance. In case of non-payment of the balance, the reservation will be canceled.
The amount of the deposit is equal to 30% of the amount of the stay up to 3 nights, while for longer stays 50% of the total amount. As required by the civil code in art. 1385, will not be returned in case of cancellation or no presentation. Accepted payment methods: bank transfer and credit card.
The balance of the booking must be paid upon arrival. Any extras must be paid before leaving.
For payments by bank transfer, we indicate the following data:
Bank Transfer Via del Faro
Banco di Napoli
Send the copy of the bank transfer receipt
via email: firstname.lastname@example.org
indicating the date of your booking, telephone number and email address, you will receive confirmation.
Via del Faro reserves the right to check the validity of the credit card before the arrival of the client requesting a pre-authorization from the card holder. With the preauthorization Via del Faro it is guaranteed the temporary availability of the total amount of the stay, or a part of it, to ensure that the credit card is valid. NO AMOUNT IS COLLECTED. The pre-authorization expires automatically after 20 days from the requested date and the amount is released. In case of pre-authorized with a negative result the customer will be notified and the booking will be canceled. In this case Via del Faro will have no obligation towards the customer.
The extension of the stay requires an additional booking and is subject to availability and / or rate changes.
The tax applies for overnight stays included in the period from 1 May to 31 October, even if the stay starts before 1 May or ends after 31 October;
the increased rates and the number of overnight stays to be paid (from 3 to 5) apply for overnight stays that fall between July 1 and August 31 (€ 1.50 per day), regardless of the start or end date of stay; for other overnight stays the ordinary rates for a maximum of n. 3 nights. Exceptions are for disabled people and children under the age of 12.
Cancellation Policy (individual bookings)
Any booking cancellation must be communicated in writing. For the cancellation policy please refer to your booking confirmation.
In case of cancellation or changes made up to 5 days before the date of arrival, no fee will be charged. For cancellations or changes beyond the aforementioned term, the cost of the first night for each room canceled for stays up to 3 nights will be charged to the credit card as a guarantee, while for longer stays, 50% of the total amount stay booked.
Cancellations for holiday periods (Christmas, New Year, Easter etc.) or High season (12 July-17 September): will be accepted up to 15 days before the check-in date. For cancellations received from the 15th to the 7th day before the check-in date, only the cost of the deposit will be charged, from the 6th day the amount of the entire stay will be charged.
Via del Faro reserves the right to credit the total amount due in case of cancellation after this period.
No reimbursement is due to the guest who decides to interrupt the stay already undertaken and therefore is required to pay the entire booked stay
In case of no-show, the total amount will be charged.
Booking and Cancellation Policy for groups
By making a booking, the person completing the process is identified as referent of the group and confirms that he / she is authorized by the other participants to adhere to the Booking Conditions and the Cancellation Policy of Via del Faro. The contact person of the group is responsible for the invoice total for all the bookings confirmed by him. Requests after the expiry date must be communicated directly and exclusively by the group leader. Bookings do not include changes. It would be necessary to cancel your booking and make a new one.
To confirm the booking, we will require a deposit of 30% or 50% of the total booked services. The deposit is never refundable.
The contact person of the group is responsible for sending the final guest list as soon as possible.
Any cancellations must be received in writing (by e-mail).
Canceled bookings will be subject to penalties as follows:
up to 30 days before the date of arrival no penalty will be applied;
from 29 to 15 days before the arrival the deposit will be retained;
from 15 days to 7 days before the date of arrival the deposit will be retained and an additional penalty equal to 50% of the entire booked stay will be applied;
from 7 to 0 days before the arrival date a penalty equal to 100% of the entire booked stay will be charged.
In case of “no show” or early departure a penalty equal to 100% of the entire stay will be charged.
Early departures will be charged for the entire booked stay. Confirmation of booking implies acceptance of our cancellation and deposit terms.
Due to force majeure
The management declines all responsibility for disservices due to lack of supplies, fortuitous failures to the equipment or other causes of force majeure. We accept no responsibility for damage caused by other guests, atmospheric events, natural disasters, epidemics, diseases and thefts.
Do not hesitate to contact us at the following e-mail address: email@example.com or at the addresses indicated on the website www.viadelfaro.it, our staff is always available for all your requests.